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What to Do When You Can’t Sign in to Your Xbox Account on Windows 10

Microsoft regularly releases improvements and updates to its operating systems to enhance user experience. Sometimes, the tech company also rolls out new features that make users more productive and efficient at work.

Gamers can even benefit from these updates because Microsoft has not forgotten about them. In some Windows updates, Microsoft has included new functions and features to the in-built Xbox app.

Now, while all this sounds exciting, it’s not always that the updates do good. In a worst case scenario, these updates only trigger random error codes to appear. It may even mess with how built-in applications and programs work.

The Xbox app is just one of the victims. In a recent Windows update, Xbox users were left devastated because they couldn’t sign in to Xbox.

We’ll discuss more of this Xbox won’t sign into my account issue below.

Xbox: A Quick Overview

Xbox is a Windows app that acts as a launcher for PC games downloaded from, Steam, Epic Games Store, Origin, Humble Bundle, Microsoft Store, and a lot more. Though it isn’t as robust as the console version, it is still a great way to play Xbox games.

Like other gaming apps, Xbox also experiences problems. While some simply can’t sign into Xbox, others encounter these problems:

  • Error 0x409 Keeps You from Signing in to the App – This error is common among Xbox apps installed on Windows PCs. To get rid of this, just reinstall the Xbox app.
  • Xbox Won’t Open – Some users were unable to open the Xbox app for some reason. If you find yourself in this situation, consider updating Windows 10, reinstalling the Xbox app, clearing the cache of the Windows Store, or running an SFC scan.
  • Xbox Error 0x3fb – Sometimes, users can log in to their accounts but the error 0x3fb appears randomly. This can be very annoying. However, this can be fixed using some of the tricks below.

Frequently Asked Questions About Xbox

In this section, let us address other questions associated with Xbox to find out more about it.

Why can’t I connect to Xbox Live?

If there is a problem with any Xbox services, you won’t be able to successfully connect to Xbox’s servers. The common trigger for Xbox service-related issues is a faulty network hardware component. This can be a serious problem because if it happens, you can’t use Xbox Live.

How do I log in to Xbox?

To sign in to Xbox, launch the app and enter your Microsoft account credentials. It’s that easy!

Are there other alternatives to Xbox?

Steam has been very popular in the gaming niche with a wide user base across the globe. And it also has almost every game you can think of. So, is it better than the Xbox app?

Well, it depends. Xbox grants you access to the same games at lower prices. You only have to pay a monthly subscription fee of $14.99.

What platforms support Xbox?

The Xbox app runs on almost all major platforms, including Android, Microsoft, and iOS. This means you can use it even on your smartphone.

9 Methods to Try When You Can’t Sign into the Xbox App on Windows 10

If you experience any Xbox app login issues, then you will find potential solutions that worked for others in this section. However, before you try to use these solutions, we suggest you perform basic troubleshooting first.

  1. Check for signs of malware attack. Sometimes, viruses and other malware entities attack the system and cause applications to become inaccessible. To remove these threats, you can rely on Windows Defender or other third-party antivirus solutions.
  2. Get rid of system junk. As we use our devices for work or other reasons, junk files accumulate in the background. And no matter how often we clear our downloads folder, there will still be junk files hiding in some folders. The problem with these junk files is that they don’t only eat up your drive space; they also interfere with system processes and keep applications from working properly. This can be the case with your Xbox app. To remove these unwanted files, use a third-party PC repair tool.
  3. Be sure you are also connected to the web. For the Xbox app to work properly, a stable and fast internet connection is required.

After trying the troubleshooting methods above but the can’t sign in to Xbox issue persists, here are some alternative methods to consider:

Fix #1: Enable All Xbox Services

Can’t sign into the Xbox app? The first solution to try is this: enable all services related to Xbox. For the app to run efficiently and properly, it requires help from certain services like Xbox Live Networking Service. Xbox Live Game Save, and Xbox Live Auth Manager.

To ensure all these services are up and running, follow these steps:

  1. Find the Cortana search function and type services into the text box.
  2. From the results, select Services.
  3. Next, scroll down and find one of the services mentioned above.
  4. Right-click on the service and find the Startup Type section.
  5. If it is disabled, click Start to enable it.
  6. Hit Apply then OK for the changes to be saved.
  7. Do the same for the two other services.
  8. Once done, the Xbox app should work properly, and the Microsoft sign-in Xbox problem should be gone.

Fix #2: Delete Xbox’s Local Identity Data

To give Xbox a fresh start, you can delete its local identity data. Here is how you do it:

  1. Launch File Explorer.
  2. Navigate to this location: “%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker”
  3. Find the Account and Cache folders. When you see them, delete them.
  4. After deleting both folders, you have now cleared Xbox’s cache.
  5. Now, restart the app and check if you can already sign in to Xbox without problems.

Fix #3: Reinstall Xbox

It is likely that the problem is the app itself. So, reinstalling it might just resolve the sign-in issue. But the problem is that it is a built-in Microsoft app, and uninstalling it is not similar to other third-party apps we download.

To reinstall Xbox, follow these instructions:

  1. First, launch PowerShell with complete administrator privileges. To do that, type powershell into the Cortana search and right-click on the top result. Choose to run it with admin rights.
  2. As soon as PowerShell opens, input this command: “Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}”
  3. Hit Enter and wait for the Xbox reinstallation process to complete.

Fix #4: Add Xbox to Your Registry

If you are still unable to log in to your Xbox account, it may be because there is an ongoing service host separation issue.

To get around this problem, use the Command Prompt and input a command. Here’s how:

  1. Press the Windows + X keys and find Command Prompt (Admin) or PowerShell (Admin) from the context menu.
  2. If prompted by the UAC to grant access, hit Yes.
  3. In the window that appears, run this command: “REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f”
  4. After running the command, restart your PC.

Fix #5: Make Sure All Xbox Services Launch in Your Device

Some affected users say that they were unable to sign in to Xbox because the required Xbox services do not launch at startup. If you suspect it’s your problem as well, do this:

  1. Press Windows + R to access the Run applet.
  2. Click on the blank text field of the applet and type msconfig.
  3. Hit OK.
  4. Next, go to the Services tab and make sure that all essential Xbox services are ticked.
  5. Save your changes and restart your PC.

Fix #6: Reboot Your PC

The simplest solutions don’t always come to mind. But, hey! Sometimes, they are the best. So, if you are having difficulties signing in to your Xbox account, try to restart your computer and see if it resolves your problem once and for all.

While this solution may not always work, it is still worth trying. To restart your PC, press the Windows icon and go to Power. Find Restart and click on it. Wait for your PC to restart on its own.

Fix #7: Update Windows

It is common knowledge that Windows is a stable operating system. However, it is not insusceptible to problems. Over time, new problems may arise with apps like Xbox and new threats may put the OS at risk.

But all this can be resolved at times by simply installing Windows updates. Although the Windows update process often happens automatically, you can actually perform it on your own. Here’s how:

  1. Launch Settings by using the Windows + I shortcut.
  2. Next, navigate to Update and Security and click the Check for Updates button.
  3. At this point, Windows will check if there are any pending updates and download them in the background. Once the process of downloading and installing updates is complete, check if you can now log in to Xbox.

Fix #8: Disconnect Your Secondary Display

In some instances, users see the Xbox app not letting me sign in error because they are using a dual monitor setup.

To rule out this possibility, consider disconnecting your second monitor. After that, open the Xbox app and try logging in. Check if the problem persists.

Fix #9: Run the Xbox App with Admin Privilege

If you still cannot log in to your Xbox account, perhaps you are experiencing permission issues because the app requires administrator access to initialize properly. So, the obvious fix here is to run the app using an administrator account.

However, if you do not have access to an administrator account, create one by doing this:

  1. Go to the Control Panel and click Users and Account.
  2. Navigate to the Family and Other People tab and choose to Add someone else to this PC.
  3. Next, click the option that tells you that you don’t have the person’s login details.
  4. Then select the option that allows you to add a new user without a Microsoft account.
  5. Provide your desired login credentials and hit OK.
  6. Now, log out of your current account and sign in using the newly created account.
  7. Launch Xbox and check if you can log in without problems.

Xbox Login Problems, Resolved

Hopefully, you can now log in to your Xbox account on Windows without issues. But if the error is still there, you can reach out to the support team of Xbox or Microsoft and let them know your problem. Perhaps the issue is with your account itself.

If you experience the same problem in the future, you know what to do. Perform basic troubleshooting methods first and try the solutions we have curated in this article.

Make sure all the essential Xbox services are active and run at startup. You can also clear the app’s cache or reinstall Xbox itself. Another possible fix is to add Xbox to your registry. But if that doesn’t work, consider installing any pending Windows update as it may contain the fix for your problem.

Do you know other solutions for Xbox login issues? Let us know below!

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